Purchasing
To inquire about purchasing QuaverEd products, contact sales here. A sales director will reach out to you with your pricing options. Oftentimes, they’ll get in touch with your district administrator as well to determine what plan is right for you.
Your district/school is expected to pay the state sales tax on any purchase in addition to a credit card charge if used. All licenses have Terms and Conditions, which can be found here.
After QuaverEd has processed your order, you will receive an email with access information. In this email, you will find a one-use teacher access code if needed.
You can find step-by-step instructions for logging in here.
*Returning users will not receive a new access code; we will renew your account with the updated license.
With each license, you will receive additional support including access to our Professional Learning Community, as well as training and webinars that can be done in person, virtual, or on-demand. You can learn more about our services here.
Licensing
We offer a variety of licensing options based on your needs such as length of time, quantity of teacher accounts, and more. When you request a quote, your sales director will outline these options.
With each license, you receive free, unlimited student accounts.
Licenses can change for a number of reasons:
- Changing the teacher assigned to the license
- Changing the school associated with the license
- Extending the term of the license
- Changing the grades included in the license
School IT departments and Subject Supervisors can make these changes using the License Manager on their Dashboard under the QDEX icon. You can also contact QuaverEd Customer Support.
Payments & Invoices
Customers: Contact our Accounts Receivable department to pay your invoice, ask questions about your payment status, or receive a copy of your invoice. You can call us at (615) 922-2018 or email us at AR@QuaverEd.com.
Vendors: Contact our Accounts Payable department to send an invoice or check on the status of an invoice. You can call us at (615) 922-2021 or email us at Accounting@QuaverEd.com.
Technology
QuaverEd curricula operate on most desktop, tablet, or mobile devices. There are certain minimums that must be met and versions of the browsers that are supported.
Apple, for example, has stopped supporting older versions of their iPads that may not function well with our curricula. However, our online platform is fully compatible with Chromebooks, Microsoft, Android, and Apple computers, tablets, and mobile devices currently supported by their manufacturers.
The software and hardware specifications provided here are QuaverEd’s suggestions to ensure the best user experience while using QuaverEd products. Any hardware and software specifications outside of this scope could have varied experiences.
QuaverEd integrates well with various LMS systems for SSO and Rostering. Explore your options here or get in touch with our Integrations Team.
Try a few troubleshooting steps to find out what might be going on:
Check Your Internet Speed
- Your device must have a download speed of at least 10 Mbps at the minimum, but 25 Mbps or faster is recommended in order for QuaverEd resources to perform as intended. Visit www.speedtest.net or www.fast.com to check your internet speed. If your test results are lower than 10 Mbps, we recommend reaching out to your school/district IT for further assistance with bolstering your internet connection.
Restart Your Device
- If ever you experience an issue on your device, a quick restart should be the first tech check. It often resolves an array of user issues.
Clear Your Browser Cache
- As you visit websites on your device, your browser stores (or “caches”) data to improve future load times when you revisit those sites. As we update the Quaver site, your browser may load a previous version that was stored in your browser cache. Here are instructions for clearing the cache on both Mobile and Desktop device browsers. When selecting a time range be sure to select “All Time” or the highest possible range.
Try a Different Browser
- Such as Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge
Interactive Whiteboard (IWB) Settings
- If you are using Quaver on a IWB, try to replicate the issue using only your computer, with a mouse and keyboard. If you are not able to replicate the same issue on your computer, then the IWB may be a factor. For best results, make sure your computer has a direct connection to your IWB using an HDMI cable.
We also recommend recalibrating your board. If you need assistance with that process, please reach out to your district’s IT team for assistance. Here are device requirements for using any QuaverEd curricula.
Update your Browser and/or Operating System
- Browsers (where you visit websites) and Operating Systems (the software that allows you to use your device) are frequently updated. These updates include new features, enhanced security, and/or bug fixes. Here are instructions for updating your browser.
If you would like any help with these troubleshooting steps, please feel free to reach out via TechSupport@QuaverEd.com, or you can reach us by phone at (866) 917-3633. Thank you!
Product
We offer a free 30-day preview for each QuaverEd product. You can also attend our live group demos where we’ll take you through an overview of the product.
You receive all of the resources in the specific curriculum that you purchase. To access the resources in other products, you would need to purchase a license for that specific curriculum. For example, a QuaverMusic license will not have access to QuaverReady resources.
Explore each of our products and their offerings:
Students can log in to a QuaverEd product in two ways:
- QuaverEd Website
- Teachers can create student accounts and provide students with their own usernames and passwords. They can use these credentials to access their accounts at QuaverEd.com/login.
- Single Sign-On
- QuaverEd can set up a Single Sign-On integration if your district prefers that students access QuaverEd through an LMS system such as Canvas, ClassLink, Clever, Google, or Schoology. Students will then access QuaverEd through an app within your district’s LMS.
Current Quaver educators can refer to the Help Center, on your Dashboard, for step-by-step instructions on logging in with either method.
Additional Questions
Join the teacher-led Facebook Groups: QuaverMusic Teachers Group and QuaverHealth•PE Teachers Group
Join us for webinars throughout the year. Find them here.
Every two years, we host a free, two-day PD event called QuaverCon. The conference is designed for current and potential educators interested in using Quaver teaching resources to engage their students. Attendees can earn PD credit, learn new strategies, and connect with colleagues from around the world. Find a curated set of QuaverCon 2024 sessions here.
All of our current users receive regular newsletters throughout the school year with the latest news, helpful tips, and more. If you think you are not receiving these emails, make sure communications from QuaverEd are on your district’s approved email list. You can also contact us here and we can check to be sure you’re on our list!