District IT Support

Single Sign-On

Your district IT department can work with QuaverEd’s integration team to get this functionality up and running in your district. To begin an SSO integration, have your IT administrator contact QuaverEd at implementation@QuaverEd.com or (866) 917-3633.

Rostering Methods

QuaverEd understands that no two districts are the same, so we have created several ways to build class rosters in the QuaverEd platform. Below we explain different methods for rostering.

Method 1: Rostering Integration

A full rostering integration involves QuaverEd receiving roster data in bulk directly from your district’s SIS or other roster data provider, usually on a nightly basis. QuaverEd then processes that data and automatically creates and updates classes and students in Quaver. 

QuaverEd supports rostering integrations via four methods:

  • OneRoster CSVs delivered via sFTP (1.0 or 1.1)
  • ClassLink OneRoster API
  • Google Classroom API
  • Infinite Campus API

Note that any rostering integration with QuaverEd requires also integrating with the Single Sign-On protocol used by your district.

Method 2: Student Self-Enrollment

This rostering method requires teachers to to create their QuaverEd classes manually and have students enroll in those classes by entering a Class Code. While this method requires effort from the students and teachers, it requires no work from the IT department and can be an effective method to get music classes up and running quickly in QuaverEd. 

Note that if your district is using a SAML/ADFS, LTI, or Clever Single Sign-On method, student self-enrollment will provide all of the benefits of rostering – QuaverEd gradebook functionality, assignment functionality, and student Interactives access. 

Method 3: QuaverEd Student Data Import

This rostering method requires that teachers and IT teams work together to prepare a student import file. The IT department can export student information into a spreadsheet. Teachers can then create their QuaverEd classes and enter the corresponding Class Codes in that spreadsheet, in order to enroll all of their students.

Whitelisting Instructions

Access to QuaverEd resources is granted via login to a secure website experience by a teacher or student account.

To ensure teachers and students are able to access their curriculum resources and assignments, please ask your IT department to whitelist all subdomains of the following domains:

  • quavered.com
  • quavermusic.com
  • quaversel.com
  • quavermic.com

Whitelisting these domains will prevent students and teachers from experiencing any barriers to their QuaverEd resources, including the possibility of the website being restricted or blocked by a school or district server.

If an IT professional needs additional information, please contact us, and we will be happy to offer additional answers or support!

Device Requirements

All QuaverEd curricula operate on most desktop, tablet, or mobile devices. There are certain minimums that must be met and versions of the browsers that are supported. 

The teacher can access the material through their own device and share resources to students. We use QR codes and resource links that students can scan or click with their own device to get access to screens – without having to log in.

Apple, for example, has stopped supporting older versions of their iPads that may not function well with our curricula. But our online platform is fully compatible with Chromebooks, Microsoft, Android, and Apple computers, tablets, and mobile devices currently supported by their manufacturers. The table below shows the recommended specifications for different devices.

Full Experience Full Experience Lite Experience
PC/Chromebook Mac Other Devices
OS Windows 10
(Windows 10 IoT for whiteboards)
ChromeOS (latest available)****
MacOS 10.13 Android 6, iOS 12, iPadOS 13
CPU Intel Core i3 (sixth generation or newer, 2-core 1.9 GHz), AMD FM2+ models (2-core 3GHz), or equivalent Intel Core i3 (sixth generation or newer, 2-core 1.9 GHz) or equivalent
RAM 4GB* 4GB* 2GB**
GPU 650MHz (1024×768 resolution) 650MHz (1024×768 resolution)
Browser Chrome 81, Edge 77, Firefox 75 or equivalent Chrome 81, Edge 77, Firefox 75, Safari (OS 10.13) or equivalent Latest Safari or Chrome (or equivalent browser) available for device from respective marketplace
Internet Bandwidth 10Mbps*** 10Mbps*** 10Mbps***
JavaScript Enabled
Cookies Allowed
Popup Windows Allowed
*8GB RAM recommended
**3GB+ RAM recommended
***25Mbps+ recommended
****Chromebook support corresponds to each device’s end-of-service date
(https://support.google.com/chrome/a/answer/6220366?hl=en)

Classroom Technology Requirements

QuaverEd works with all interactive boards, including SmartBoards, Promethean Boards, Mimio, and others. If you are having a problem operating Quaver using one of these devices, call our Customer Service hotline at (866) 917-3633. Since most of our curricula are for elementary students, we recommend that the interactive board be mounted lower on the wall so that the students can reach the drag and drop activities.

The teacher can also use a flat panel TV screen to display QuaverEd screens. This screen will not be interactive but can be effective regardless. This is especially true if the students can share a device. 

The teacher can also use a standard projector against a pull-down screen or a plain wall.  Be sure to place the projector far enough from the wall so that the visible area is as large as possible for the students.

We also strongly recommend a good set of speakers. Much of our curricula involves music, and computer speakers typically don’t provide the best listening experience for students. The investment will be well worth it!

Data Sharing Agreements

QuaverEd is willing to sign Data Sharing Agreements that protect student and teacher data.  We will comply with FERPA, COPPA, and any state laws regarding data sharing.

QuaverEd will not sell or otherwise use the data for marketing purposes. We further agree to report any breaches of the data to the district upon discovery and present our plan for remediation.

If you have any questions or would like for us to sign a Data Sharing Agreement, please email PrivacyDirector@QuaverEd.com. Please review our complete Privacy Policy.

If you still experience issues after performing the steps and checks above, please email us at TechSupport@QuaverEd.com or call (866)917-3633 on weekdays from 7am-6pm for immediate phone assistance.