Device/Network Issues

My Quaver lessons don’t open when I click LAUNCH. What can I do?

This is likely due to your device browser’s pop-up blocker settings. Quaver lessons launch in a new browser tab, which might not open if your pop-up blocker is enabled.

 

Turn off pop-up blocker settings in Chrome:

  • On your computer, open Chrome.
  • At the top right, click More. Settings.
  • Under “Privacy and security,” click Site settings.
  • Click Pop-ups and redirects.
  • At the top, turn the setting to Allowed or Blocked.

 

Turn off pop-up blocker settings in Safari:

  • Select Safari > Preferences, then select Websites.
  • Select Pop-up Windows.
  • Use the When visiting other websites drop-down menu and select Allow to disable the pop-up blocker.

 

Turn off pop-up blocker settings in Firefox:

  • Click Tools.
  • Select Options.
  • Click Privacy & Security located on the left side.
  • Select Block Pop-up Windows below the Permissions section. …
  • Click OK.
  • Exit and relaunch the browser.

Turn off pop-up blocker settings in Microsoft Edge:

  • Click the Settings and More button.
  • Click Settings.
  • Click Privacy & Security.
  • Scroll down to Security.

Click the Block Pop-ups switch to toggle it between Off and On.

My students’ Quaver assignments don’t open when they click LAUNCH. What can they do?

This is likely due to your device browser’s pop-up blocker settings. Quaver lessons launch in a new browser tab, which might not open if your pop-up blocker is enabled.

 

Turn off pop-up blocker settings in Chrome:

  • On your computer, open Chrome.
  • At the top right, click More. Settings.
  • Under “Privacy and security,” click Site settings.
  • Click Pop-ups and redirects.
  • At the top, turn the setting to Allowed or Blocked.

 

Turn off pop-up blocker settings in Safari:

  • Select Safari > Preferences, then select Websites.
  • Select Pop-up Windows.
  • Use the When visiting other websites drop-down menu and select Allow to disable the pop-up blocker.

 

Turn off pop-up blocker settings in Firefox:

  • Click Tools.
  • Select Options.
  • Click Privacy & Security located on the left side.
  • Select Block Pop-up Windows below the Permissions section.
  • Click OK.
  • Exit and relaunch the browser.

 

Turn off pop-up blocker settings in Microsoft Edge:

  • Click the Settings and More button.
  • Click Settings.
  • Click Privacy & Security.
  • Scroll down to Security.

Click the Block Pop-ups switch to toggle it between Off and On.

I have one of the following: Display Issues, Videos Freeze, and other Website Performance Issues

At times you may encounter loading issues with certain activities/slides when using Quaver products. Clearing your browser cache/browsing history could potentially resolve these issues when you experience them. Please select the browser you utilize below to see instructions on how to complete this process. (NOTE: If these options are unavailable in your browser, your IT department may have restricted these settings and would need to clear the cache/browsing history for you.)

Troubleshooting alternatives

If clearing the cache/browsing history did not resolve the issue, you may wish to consider using a private browsing window in your preferred browser as a temporary solution:

My screen resolution seems to be out of sync. What can I do?

If the screen resolution seems to be out of sync, we recommend adjusting the zoom settings on your browser.

Toggle screen resolution in Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Next to “Zoom,” choose the zoom options you want:
    • Make everything larger: Click Zoom in .
    • Make everything smaller: Click Zoom out .
    • Use full-screen mode: Click Full screen .

You can also use the keyboard shortcuts to zoom in or out:

  • Make everything larger:
    • Windows and Linux: Press Ctrl and +.
    • Mac: Press ⌘ and +.
    • Chrome OS: Press Ctrl and +.
  • Make everything smaller:
    • Windows and Linux: Press Ctrl and –.
    • Mac: Press ⌘ and –.
    • Chrome OS: Press Ctrl and –.
  • Use full-screen mode:
    • Windows and Linux: Press F11.
    • Mac: Press ⌘ + Ctrl + f.
    • Chrome OS: At the top of your keyboard, press the full screen key . This key is also called F4.

 

Toggle screen resolution in Microsoft Edge:

Press this To do this
Ctrl + plus sign (+) Zoom in (25%)
Ctrl + minus sign (-) Zoom out (25%)
Ctrl + zero (0) Reset zoom level to 100%
Ctrl + Scroll wheel up Zoom in
Ctrl + Scroll wheel down Zoom out
F11 Toggle between full screen and exit full screen

 

Toggle screen resolution in Safari:

You can increase or decrease the zoom level – both text and images – of pages that you view in Safari on macOS Sierra. Safari will remember your settings until you clear your History.

To increase the zoom level, press Command-Plus sign (+)

To decrease the zoom level, press Command-Minus sign (-)

Or go to the View menu and select Zoom in or Zoom out.

I have tried all the troubleshooting steps, but still experience an issue. What can I do?

We’re sorry to hear that things aren’t working for you as we intend! Please describe the issue as best you can in an email to Info@QuaverEd.com and complete this Device Issue Report Form.

You may call us at (866)917-3633 for immediate assistance from Monday to Friday between 7am and 6pm (CST).