Device/Network Issues

What are the minimum system specifications required for my device?

Websites can require certain system specifications in order to run as intended on a device. Below is a table that shows the minimum system specifications required so teachers and students can experience Quaver as we intend.

Full Experience Full Experience Full Experience Lite Experience
PC/Chromebook Mac Interactive Display Other Devices
OS Windows 10
(Windows 10 IoT for whiteboards)
ChromeOS (latest available)****
MacOS 10.13 Android 6
Windows 10
Android 6, iOS 12, iPadOS 13
CPU Intel Core i3 (sixth generation or newer, 2-core 1.9 GHz), AMD FM2+ models (2-core 3GHz), or equivalent Intel Core i3 (sixth generation or newer, 2-core 1.9 GHz) or equivalent
RAM 4GB* 4GB* 4GB* 2GB**
GPU 650MHz (1024×768 resolution) 650MHz (1024×768 resolution) 650MHz (1024×768 resolution)
Browser Chrome 81, Edge 77, Firefox 75 or equivalent Chrome 81, Edge 77, Firefox 75, Safari (OS 10.13) or equivalent Latest Chrome or Native browser available for device from respective marketplace Latest Safari or Chrome (or equivalent browser) available for device from respective marketplace
Internet Bandwidth 10Mbps*** 10Mbps*** 10Mbps*** 10Mbps***
JavaScript Enabled
Cookies Allowed
Popup Windows Allowed
 

*8GB RAM recommended

**3GB+ RAM recommended

***25Mbps+ recommended

****Chromebook support corresponds to each device’s end-of-service date

(https://support.google.com/chrome/a/answer/6220366?hl=en)

How can I check my internet connection speed?

Your device must have a download speed of at least 10 Mbps so it can run Quaver as intended. Visit www.fast.com to check your internet speed. If your test results are lower than 10 Mbps, we recommend reaching out to your school/district IT for further assistance with bolstering your internet connection.

I’m experiencing Display Issues, Frozen Videos, or other Website Performance Issues.

When you experience issues with Quaver loading and performing on your device, there are a few troubleshooting steps we recommend that you take in the order listed below:

 

  1. Clear Your Browser Cache, Use “Private” Browsing
  2. Restart Your Device
  3. Update Your Browser and/or Operating System

1. Clear Your Browser Cache, Use “Private” Browsing

As you visit websites on your device, your browser stores (or “caches”) data to improve future load times when you revisit those sites. As we update the Quaver site, your browser may load a previous version that was stored in your browser cache. This can make Quaver screens, dashboards, and more appear out of sorts on your display. 

Clearing your browser cache can ensure your device loads the most current version of our site. Below you can find instructions for clearing the cache on both Mobile and Desktop device browsers.

 

  • Mobile Browsers (Safari, Chrome, Android)
  • Desktop Browsers (Safari, Chrome, FIrefox, Microsoft Edge, Opera)

    (NOTE: If it seems you are unable to follow the steps outlined in these links, your school/district IT team may have restricted these settings. Please reach out to your IT team for assistance with this process.)

 

Use Private Browsing

Private Browsing allows you to visit websites in a manner that will not store (or “cache”) any data. Any plugins being used during normal browsing will not be applied during a private browsing session.

If clearing the cache/browsing history did not resolve the issue, you may wish to consider using a private browsing window in your preferred browser as a temporary solution: If private browsing resolves your issue you may want to reach out to your IT department and share these results.

 

How to Access Private Browsing by Browser:

2. Restart Your Device

Every so often, it is a good idea to completely power down and restart your device. If a browser cache clear did not resolve issues with Quaver site performance, try a quick restart!

3. Update Your Browser and/or Operating System

Browsers (where you visit websites) and Operating Systems (The software that allows you to use your device) are frequently updated. These updates include new features, enhanced security, and/or bug fixes.

If clearing your browser cache, using a private browsing session, and restarting your device did not resolve the issue you experienced, please check to see if your browser and/or Operating System has an available update.

If it seems you are unable to follow the steps outlined in these links, your school/district IT team may have restricted these settings. Please reach out to your IT team for assistance with this process.

For instructions to update your browser, visit this page.

 

I am having issues with Quaver operating on my Large Interactive Display.

At this time, interactive displays require at least 4GB of RAM to optimally run the Quaver program. If your device does not meet this recommended hardware requirement, we recommend reaching out to your school tech team to try connecting your desktop/laptop device to your board.

Interactive Display Board

The cable to use will depend on the outports from your laptop/desktop device and the input ports on your interactive display. Most devices can be connected via HDMI, USB, or USB-C cable, though an adapter may be required for proper connectivity.

Some Interactive displays will have an additional port to connect your laptop/desktop so that you can use the touch, click, and drag features right on the interactive display.

For assistance with your specific classroom devices, we recommend looping in your school tech team. For further assistance from our end, please send an email to TechSupport@QuaverEd.com.

My Quaver lessons don’t open when I click LAUNCH.

This is likely due to your device browser’s pop-up blocker settings. Quaver lessons launch in a new browser tab, which will only open if your pop-up blocker is turned off.

 

Turn off pop-up blocker settings in Chrome:

  • On your computer, open Chrome.
  • At the top right, click More. Settings.
  • Under “Privacy and security,” click Site settings.
  • Click Pop-ups and redirects.
  • At the top, turn the setting to Allowed or Blocked.

 

Turn off pop-up blocker settings in Safari:

  • Select Safari > Preferences, then select Websites.
  • Select Pop-up Windows.
  • Use the When visiting other websites drop-down menu and select Allow to disable the pop-up blocker.

 

Turn off pop-up blocker settings in Firefox:

  • Click Tools.
  • Select Options.
  • Click Privacy & Security located on the left side.
  • Select Block Pop-up Windows below the Permissions section. …
  • Click OK.
  • Exit and relaunch the browser.

Turn off pop-up blocker settings in Microsoft Edge:

  • Click the Settings and More button.
  • Click Settings.
  • Click Privacy & Security.
  • Scroll down to Security.

Click the Block Pop-ups switch to toggle it between Off and On.

My students’ Quaver assignments don’t open when they click LAUNCH.

This is likely due to your device browser’s pop-up blocker settings. Quaver lessons launch in a new browser tab, which might not open if your pop-up blocker is enabled.

 

Turn off pop-up blocker settings in Chrome:

  • On your computer, open Chrome.
  • At the top right, click More. Settings.
  • Under “Privacy and security,” click Site settings.
  • Click Pop-ups and redirects.
  • At the top, turn the setting to Allowed or Blocked.

 

Turn off pop-up blocker settings in Safari:

  • Select Safari > Preferences, then select Websites.
  • Select Pop-up Windows.
  • Use the When visiting other websites drop-down menu and select Allow to disable the pop-up blocker.

 

Turn off pop-up blocker settings in Firefox:

  • Click Tools.
  • Select Options.
  • Click Privacy & Security located on the left side.
  • Select Block Pop-up Windows below the Permissions section.
  • Click OK.
  • Exit and relaunch the browser.

 

Turn off pop-up blocker settings in Microsoft Edge:

  • Click the Settings and More button.
  • Click Settings.
  • Click Privacy & Security.
  • Scroll down to Security.

Click the Block Pop-ups switch to toggle it between Off and On.

My screen seems to be too zoomed out/zoomed in.

If the screen resolution seems to be out of sync, we recommend adjusting the zoom settings on your browser.

Toggle screen resolution in Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Next to “Zoom,” choose the zoom options you want:
    • Make everything larger: Click Zoom in .
    • Make everything smaller: Click Zoom out .
    • Use full-screen mode: Click Full screen .

You can also use the keyboard shortcuts to zoom in or out:

  • Make everything larger:
    • Windows and Linux: Press Ctrl and +.
    • Mac: Press ⌘ and +.
    • Chrome OS: Press Ctrl and +.
  • Make everything smaller:
    • Windows and Linux: Press Ctrl and –.
    • Mac: Press ⌘ and –.
    • Chrome OS: Press Ctrl and –.
  • Use full-screen mode:
    • Windows and Linux: Press F11.
    • Mac: Press ⌘ + Ctrl + f.
    • Chrome OS: At the top of your keyboard, press the full screen key . This key is also called F4.

 

Toggle screen resolution in Microsoft Edge:

Press this To do this
Ctrl + plus sign (+) Zoom in (25%)
Ctrl + minus sign (-) Zoom out (25%)
Ctrl + zero (0) Reset zoom level to 100%
Ctrl + Scroll wheel up Zoom in
Ctrl + Scroll wheel down Zoom out
F11 Toggle between full screen and exit full screen

 

Toggle screen resolution in Safari:

You can increase or decrease the zoom level – both text and images – of pages that you view in Safari on macOS Sierra. Safari will remember your settings until you clear your History.

To increase the zoom level, press Command-Plus sign (+)

To decrease the zoom level, press Command-Minus sign (-)

Or go to the View menu and select Zoom in or Zoom out.

I have tried all the troubleshooting steps, but still experience an issue.

You can contact our team by emailing Info@QuaverEd.com or calling (866)917-3633. We are available from Monday to Friday between 7am and 6pm (CST). If it is device related, please also fill out this Device Issue Report Form.