This is likely due to your device browser’s pop-up blocker settings. Quaver lessons launch in a new browser tab, which might not open if your pop-up blocker is enabled.
Turn off pop-up blocker settings in Chrome:
- On your computer, open Chrome.
- At the top right, click More. Settings.
- Under “Privacy and security,” click Site settings.
- Click Pop-ups and redirects.
- At the top, turn the setting to Allowed or Blocked.
Turn off pop-up blocker settings in Safari:
- Select Safari > Preferences, then select Websites.
- Select Pop-up Windows.
- Use the When visiting other websites drop-down menu and select Allow to disable the pop-up blocker.
Turn off pop-up blocker settings in Firefox:
- Click Tools.
- Select Options.
- Click Privacy & Security located on the left side.
- Select Block Pop-up Windows below the Permissions section. …
- Click OK.
- Exit and relaunch the browser.
Turn off pop-up blocker settings in Microsoft Edge:
- Click the Settings and More button.
- Click Settings.
- Click Privacy & Security.
- Scroll down to Security.
Click the Block Pop-ups switch to toggle it between Off and On.
This is likely due to your device browser’s pop-up blocker settings. Quaver lessons launch in a new browser tab, which might not open if your pop-up blocker is enabled.
Turn off pop-up blocker settings in Chrome:
- On your computer, open Chrome.
- At the top right, click More. Settings.
- Under “Privacy and security,” click Site settings.
- Click Pop-ups and redirects.
- At the top, turn the setting to Allowed or Blocked.
Turn off pop-up blocker settings in Safari:
- Select Safari > Preferences, then select Websites.
- Select Pop-up Windows.
- Use the When visiting other websites drop-down menu and select Allow to disable the pop-up blocker.
Turn off pop-up blocker settings in Firefox:
- Click Tools.
- Select Options.
- Click Privacy & Security located on the left side.
- Select Block Pop-up Windows below the Permissions section.
- Click OK.
- Exit and relaunch the browser.
Turn off pop-up blocker settings in Microsoft Edge:
- Click the Settings and More button.
- Click Settings.
- Click Privacy & Security.
- Scroll down to Security.
Click the Block Pop-ups switch to toggle it between Off and On.
At times you may encounter loading issues with certain activities/slides when using Quaver products. Clearing your browser cache/browsing history could potentially resolve these issues when you experience them. Please select the browser you utilize below to see instructions on how to complete this process. (NOTE: If these options are unavailable in your browser, your IT department may have restricted these settings and would need to clear the cache/browsing history for you.)
Troubleshooting alternatives
If clearing the cache/browsing history did not resolve the issue, you may wish to consider using a private browsing window in your preferred browser as a temporary solution: