Troubleshooting

Device/Network Issues

What are the minimum system specifications required for my device?

Websites can require certain system specifications in order to run as intended on a device. Below is a table that shows the minimum system specifications required so teachers and students can experience Quaver as we intend.

Full Experience Full Experience Full Experience Lite Experience
PC/Chromebook Mac Interactive Display Other Devices
OS Windows 10
(Windows 10 IoT for whiteboards)
ChromeOS (latest available)****
MacOS 10.13 Android 6
Windows 10
Android 6, iOS 12, iPadOS 13
CPU Intel Core i3 (sixth generation or newer, 2-core 1.9 GHz), AMD FM2+ models (2-core 3GHz), or equivalent Intel Core i3 (sixth generation or newer, 2-core 1.9 GHz) or equivalent
RAM 4GB* 4GB* 4GB* 2GB**
GPU 650MHz (1024×768 resolution) 650MHz (1024×768 resolution) 650MHz (1024×768 resolution)
Browser Chrome 81, Edge 77, Firefox 75 or equivalent Chrome 81, Edge 77, Firefox 75, Safari (OS 10.13) or equivalent Latest Chrome or Native browser available for device from respective marketplace Latest Safari or Chrome (or equivalent browser) available for device from respective marketplace
Internet Bandwidth 10Mbps*** 10Mbps*** 10Mbps*** 10Mbps***
JavaScript Enabled
Cookies Allowed
Popup Windows Allowed
 

*8GB RAM recommended

**3GB+ RAM recommended

***25Mbps+ recommended

****Chromebook support corresponds to each device’s end-of-service date

(https://support.google.com/chrome/a/answer/6220366?hl=en)

How can I check my internet connection speed?

Your device must have a download speed of at least 10 Mbps so it can run Quaver as intended. Visit www.fast.com to check your internet speed. If your test results are lower than 10 Mbps, we recommend reaching out to your school/district IT for further assistance with bolstering your internet connection.

I’m experiencing Display Issues, Frozen Videos, or other Website Performance Issues.

When you experience issues with Quaver loading and performing on your device, there are a few troubleshooting steps we recommend that you take in the order listed below:

 

  1. Clear Your Browser Cache, Use “Private” Browsing
  2. Restart Your Device
  3. Update Your Browser and/or Operating System

1. Clear Your Browser Cache, Use “Private” Browsing

As you visit websites on your device, your browser stores (or “caches”) data to improve future load times when you revisit those sites. As we update the Quaver site, your browser may load a previous version that was stored in your browser cache. This can make Quaver screens, dashboards, and more appear out of sorts on your display. 

Clearing your browser cache can ensure your device loads the most current version of our site. Below you can find instructions for clearing the cache on both Mobile and Desktop device browsers.

 

  • Mobile Browsers (Safari, Chrome, Android)
  • Desktop Browsers (Safari, Chrome, FIrefox, Microsoft Edge, Opera)

    (NOTE: If it seems you are unable to follow the steps outlined in these links, your school/district IT team may have restricted these settings. Please reach out to your IT team for assistance with this process.)

 

Use Private Browsing

Private Browsing allows you to visit websites in a manner that will not store (or “cache”) any data. Any plugins being used during normal browsing will not be applied during a private browsing session.

If clearing the cache/browsing history did not resolve the issue, you may wish to consider using a private browsing window in your preferred browser as a temporary solution: If private browsing resolves your issue you may want to reach out to your IT department and share these results.

 

How to Access Private Browsing by Browser:

2. Restart Your Device

Every so often, it is a good idea to completely power down and restart your device. If a browser cache clear did not resolve issues with Quaver site performance, try a quick restart!

3. Update Your Browser and/or Operating System

Browsers (where you visit websites) and Operating Systems (The software that allows you to use your device) are frequently updated. These updates include new features, enhanced security, and/or bug fixes.

If clearing your browser cache, using a private browsing session, and restarting your device did not resolve the issue you experienced, please check to see if your browser and/or Operating System has an available update.

If it seems you are unable to follow the steps outlined in these links, your school/district IT team may have restricted these settings. Please reach out to your IT team for assistance with this process.

For instructions to update your browser, visit this page.

 

I am having issues with Quaver operating on my Large Interactive Display.

At this time, interactive displays require at least 4GB of RAM to optimally run the Quaver program. If your device does not meet this recommended hardware requirement, we recommend reaching out to your school tech team to try connecting your desktop/laptop device to your board.

Interactive Display Board

The cable to use will depend on the outports from your laptop/desktop device and the input ports on your interactive display. Most devices can be connected via HDMI, USB, or USB-C cable, though an adapter may be required for proper connectivity.

Some Interactive displays will have an additional port to connect your laptop/desktop so that you can use the touch, click, and drag features right on the interactive display.

For assistance with your specific classroom devices, we recommend looping in your school tech team. For further assistance from our end, please send an email to TechSupport@QuaverEd.com.

My Quaver lessons don’t open when I click LAUNCH.

This is likely due to your device browser’s pop-up blocker settings. Quaver lessons launch in a new browser tab, which will only open if your pop-up blocker is turned off.

 

Turn off pop-up blocker settings in Chrome:

  • On your computer, open Chrome.
  • At the top right, click More. Settings.
  • Under “Privacy and security,” click Site settings.
  • Click Pop-ups and redirects.
  • At the top, turn the setting to Allowed or Blocked.

 

Turn off pop-up blocker settings in Safari:

  • Select Safari > Preferences, then select Websites.
  • Select Pop-up Windows.
  • Use the When visiting other websites drop-down menu and select Allow to disable the pop-up blocker.

 

Turn off pop-up blocker settings in Firefox:

  • Click Tools.
  • Select Options.
  • Click Privacy & Security located on the left side.
  • Select Block Pop-up Windows below the Permissions section. …
  • Click OK.
  • Exit and relaunch the browser.

Turn off pop-up blocker settings in Microsoft Edge:

  • Click the Settings and More button.
  • Click Settings.
  • Click Privacy & Security.
  • Scroll down to Security.

Click the Block Pop-ups switch to toggle it between Off and On.

My students’ Quaver assignments don’t open when they click LAUNCH.

This is likely due to your device browser’s pop-up blocker settings. Quaver lessons launch in a new browser tab, which might not open if your pop-up blocker is enabled.

 

Turn off pop-up blocker settings in Chrome:

  • On your computer, open Chrome.
  • At the top right, click More. Settings.
  • Under “Privacy and security,” click Site settings.
  • Click Pop-ups and redirects.
  • At the top, turn the setting to Allowed or Blocked.

 

Turn off pop-up blocker settings in Safari:

  • Select Safari > Preferences, then select Websites.
  • Select Pop-up Windows.
  • Use the When visiting other websites drop-down menu and select Allow to disable the pop-up blocker.

 

Turn off pop-up blocker settings in Firefox:

  • Click Tools.
  • Select Options.
  • Click Privacy & Security located on the left side.
  • Select Block Pop-up Windows below the Permissions section.
  • Click OK.
  • Exit and relaunch the browser.

 

Turn off pop-up blocker settings in Microsoft Edge:

  • Click the Settings and More button.
  • Click Settings.
  • Click Privacy & Security.
  • Scroll down to Security.

Click the Block Pop-ups switch to toggle it between Off and On.

My screen seems to be too zoomed out/zoomed in.

If the screen resolution seems to be out of sync, we recommend adjusting the zoom settings on your browser.

Toggle screen resolution in Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Next to “Zoom,” choose the zoom options you want:
    • Make everything larger: Click Zoom in .
    • Make everything smaller: Click Zoom out .
    • Use full-screen mode: Click Full screen .

You can also use the keyboard shortcuts to zoom in or out:

  • Make everything larger:
    • Windows and Linux: Press Ctrl and +.
    • Mac: Press ⌘ and +.
    • Chrome OS: Press Ctrl and +.
  • Make everything smaller:
    • Windows and Linux: Press Ctrl and –.
    • Mac: Press ⌘ and –.
    • Chrome OS: Press Ctrl and –.
  • Use full-screen mode:
    • Windows and Linux: Press F11.
    • Mac: Press ⌘ + Ctrl + f.
    • Chrome OS: At the top of your keyboard, press the full screen key . This key is also called F4.

 

Toggle screen resolution in Microsoft Edge:

Press this To do this
Ctrl + plus sign (+) Zoom in (25%)
Ctrl + minus sign (-) Zoom out (25%)
Ctrl + zero (0) Reset zoom level to 100%
Ctrl + Scroll wheel up Zoom in
Ctrl + Scroll wheel down Zoom out
F11 Toggle between full screen and exit full screen

 

Toggle screen resolution in Safari:

You can increase or decrease the zoom level – both text and images – of pages that you view in Safari on macOS Sierra. Safari will remember your settings until you clear your History.

To increase the zoom level, press Command-Plus sign (+)

To decrease the zoom level, press Command-Minus sign (-)

Or go to the View menu and select Zoom in or Zoom out.

I have tried all the troubleshooting steps, but still experience an issue.

You can contact our team by emailing Info@QuaverEd.com or calling (866)917-3633. We are available from Monday to Friday between 7am and 6pm (CST). If it is device related, please also fill out this Device Issue Report Form.

Device/Network Issues

What are the minimum system specifications required for my device?

Websites can require certain system specifications in order to run as intended on a device. Below is a table that shows the minimum system specifications required so teachers and students can experience Quaver as we intend.

Full Experience Full Experience Full Experience Lite Experience
PC/Chromebook Mac Interactive Display Other Devices
OS Windows 10
(Windows 10 IoT for whiteboards)
ChromeOS (latest available)****
MacOS 10.13 Android 6
Windows 10
Android 6, iOS 12, iPadOS 13
CPU Intel Core i3 (sixth generation or newer, 2-core 1.9 GHz), AMD FM2+ models (2-core 3GHz), or equivalent Intel Core i3 (sixth generation or newer, 2-core 1.9 GHz) or equivalent
RAM 4GB* 4GB* 4GB* 2GB**
GPU 650MHz (1024×768 resolution) 650MHz (1024×768 resolution) 650MHz (1024×768 resolution)
Browser Chrome 81, Edge 77, Firefox 75 or equivalent Chrome 81, Edge 77, Firefox 75, Safari (OS 10.13) or equivalent Latest Chrome or Native browser available for device from respective marketplace Latest Safari or Chrome (or equivalent browser) available for device from respective marketplace
Internet Bandwidth 10Mbps*** 10Mbps*** 10Mbps*** 10Mbps***
JavaScript Enabled
Cookies Allowed
Popup Windows Allowed
 

*8GB RAM recommended

**3GB+ RAM recommended

***25Mbps+ recommended

****Chromebook support corresponds to each device’s end-of-service date

(https://support.google.com/chrome/a/answer/6220366?hl=en)

How can I check my internet connection speed?

Your device must have a download speed of at least 10 Mbps so it can run Quaver as intended. Visit www.fast.com to check your internet speed. If your test results are lower than 10 Mbps, we recommend reaching out to your school/district IT for further assistance with bolstering your internet connection.

I’m experiencing Display Issues, Frozen Videos, or other Website Performance Issues.

When you experience issues with Quaver loading and performing on your device, there are a few troubleshooting steps we recommend that you take in the order listed below:

 

  1. Clear Your Browser Cache, Use “Private” Browsing
  2. Restart Your Device
  3. Update Your Browser and/or Operating System

1. Clear Your Browser Cache, Use “Private” Browsing

As you visit websites on your device, your browser stores (or “caches”) data to improve future load times when you revisit those sites. As we update the Quaver site, your browser may load a previous version that was stored in your browser cache. This can make Quaver screens, dashboards, and more appear out of sorts on your display. 

Clearing your browser cache can ensure your device loads the most current version of our site. Below you can find instructions for clearing the cache on both Mobile and Desktop device browsers.

 

  • Mobile Browsers (Safari, Chrome, Android)
  • Desktop Browsers (Safari, Chrome, FIrefox, Microsoft Edge, Opera)

    (NOTE: If it seems you are unable to follow the steps outlined in these links, your school/district IT team may have restricted these settings. Please reach out to your IT team for assistance with this process.)

 

Use Private Browsing

Private Browsing allows you to visit websites in a manner that will not store (or “cache”) any data. Any plugins being used during normal browsing will not be applied during a private browsing session.

If clearing the cache/browsing history did not resolve the issue, you may wish to consider using a private browsing window in your preferred browser as a temporary solution: If private browsing resolves your issue you may want to reach out to your IT department and share these results.

 

How to Access Private Browsing by Browser:

2. Restart Your Device

Every so often, it is a good idea to completely power down and restart your device. If a browser cache clear did not resolve issues with Quaver site performance, try a quick restart!

3. Update Your Browser and/or Operating System

Browsers (where you visit websites) and Operating Systems (The software that allows you to use your device) are frequently updated. These updates include new features, enhanced security, and/or bug fixes.

If clearing your browser cache, using a private browsing session, and restarting your device did not resolve the issue you experienced, please check to see if your browser and/or Operating System has an available update.

If it seems you are unable to follow the steps outlined in these links, your school/district IT team may have restricted these settings. Please reach out to your IT team for assistance with this process.

For instructions to update your browser, visit this page.

 

I am having issues with Quaver operating on my Large Interactive Display.

At this time, interactive displays require at least 4GB of RAM to optimally run the Quaver program. If your device does not meet this recommended hardware requirement, we recommend reaching out to your school tech team to try connecting your desktop/laptop device to your board.

Interactive Display Board

The cable to use will depend on the outports from your laptop/desktop device and the input ports on your interactive display. Most devices can be connected via HDMI, USB, or USB-C cable, though an adapter may be required for proper connectivity.

Some Interactive displays will have an additional port to connect your laptop/desktop so that you can use the touch, click, and drag features right on the interactive display.

For assistance with your specific classroom devices, we recommend looping in your school tech team. For further assistance from our end, please send an email to TechSupport@QuaverEd.com.

My Quaver lessons don’t open when I click LAUNCH.

This is likely due to your device browser’s pop-up blocker settings. Quaver lessons launch in a new browser tab, which will only open if your pop-up blocker is turned off.

 

Turn off pop-up blocker settings in Chrome:

  • On your computer, open Chrome.
  • At the top right, click More. Settings.
  • Under “Privacy and security,” click Site settings.
  • Click Pop-ups and redirects.
  • At the top, turn the setting to Allowed or Blocked.

 

Turn off pop-up blocker settings in Safari:

  • Select Safari > Preferences, then select Websites.
  • Select Pop-up Windows.
  • Use the When visiting other websites drop-down menu and select Allow to disable the pop-up blocker.

 

Turn off pop-up blocker settings in Firefox:

  • Click Tools.
  • Select Options.
  • Click Privacy & Security located on the left side.
  • Select Block Pop-up Windows below the Permissions section. …
  • Click OK.
  • Exit and relaunch the browser.

Turn off pop-up blocker settings in Microsoft Edge:

  • Click the Settings and More button.
  • Click Settings.
  • Click Privacy & Security.
  • Scroll down to Security.

Click the Block Pop-ups switch to toggle it between Off and On.

My students' Quaver assignments don't open when they click LAUNCH.

This is likely due to your device browser’s pop-up blocker settings. Quaver lessons launch in a new browser tab, which might not open if your pop-up blocker is enabled.

 

Turn off pop-up blocker settings in Chrome:

  • On your computer, open Chrome.
  • At the top right, click More. Settings.
  • Under “Privacy and security,” click Site settings.
  • Click Pop-ups and redirects.
  • At the top, turn the setting to Allowed or Blocked.

 

Turn off pop-up blocker settings in Safari:

  • Select Safari > Preferences, then select Websites.
  • Select Pop-up Windows.
  • Use the When visiting other websites drop-down menu and select Allow to disable the pop-up blocker.

 

Turn off pop-up blocker settings in Firefox:

  • Click Tools.
  • Select Options.
  • Click Privacy & Security located on the left side.
  • Select Block Pop-up Windows below the Permissions section.
  • Click OK.
  • Exit and relaunch the browser.

 

Turn off pop-up blocker settings in Microsoft Edge:

  • Click the Settings and More button.
  • Click Settings.
  • Click Privacy & Security.
  • Scroll down to Security.

Click the Block Pop-ups switch to toggle it between Off and On.

My screen seems to be too zoomed out/zoomed in.

If the screen resolution seems to be out of sync, we recommend adjusting the zoom settings on your browser.

Toggle screen resolution in Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More .
  3. Next to “Zoom,” choose the zoom options you want:
    • Make everything larger: Click Zoom in .
    • Make everything smaller: Click Zoom out .
    • Use full-screen mode: Click Full screen .

You can also use the keyboard shortcuts to zoom in or out:

  • Make everything larger:
    • Windows and Linux: Press Ctrl and +.
    • Mac: Press ⌘ and +.
    • Chrome OS: Press Ctrl and +.
  • Make everything smaller:
    • Windows and Linux: Press Ctrl and –.
    • Mac: Press ⌘ and –.
    • Chrome OS: Press Ctrl and –.
  • Use full-screen mode:
    • Windows and Linux: Press F11.
    • Mac: Press ⌘ + Ctrl + f.
    • Chrome OS: At the top of your keyboard, press the full screen key . This key is also called F4.

 

Toggle screen resolution in Microsoft Edge:

Press this To do this
Ctrl + plus sign (+) Zoom in (25%)
Ctrl + minus sign (-) Zoom out (25%)
Ctrl + zero (0) Reset zoom level to 100%
Ctrl + Scroll wheel up Zoom in
Ctrl + Scroll wheel down Zoom out
F11 Toggle between full screen and exit full screen

 

Toggle screen resolution in Safari:

You can increase or decrease the zoom level – both text and images – of pages that you view in Safari on macOS Sierra. Safari will remember your settings until you clear your History.

To increase the zoom level, press Command-Plus sign (+)

To decrease the zoom level, press Command-Minus sign (-)

Or go to the View menu and select Zoom in or Zoom out.

I have tried all the troubleshooting steps, but still experience an issue.

You can contact our team by emailing Info@QuaverEd.com or calling (866)917-3633. We are available from Monday to Friday between 7am and 6pm (CST). If it is device related, please also fill out this Device Issue Report Form.

Student Account Issues

I would like to reset my student's password.

There are two methods to reset the password for your student’s account.

  1. You or your student may visit the Reset Your Password page and enter the Student Account Username. If an email address was specified upon account creation, a password reset email will be sent with next steps for secure password reset. The password set here will be the permanent account password moving forward.

  2. A Quaver teacher may visit Student Admin > Student Accounts > right-click a student > click Edit Student to see a purple button to Reset Student Password. The password set here will be a temporary account password. Immediately upon the next login, the student will be prompted to create a new, permanent account password.
Can my students use Quaver accounts with SSO? How can Rostering help streamline student account
creation?

Quaver student accounts can be created in five different ways, two of which are described here. The other three ways are outlined in the answer to the question immediately below this one. The methods outlined here require action from the teacher, the school/district IT team, and minimal action from students.

Single Sign-On (SSO Only) allows users to access their Quaver account using secure third-party applications, such as Clever, Canvas, ClassLink, Schoology, Google Classroom, and more. Many schools use SSO applications to streamline the student login process. Quaver is compatible with all major third-party SSO applications.

Single Sign-On (SSO) with Rostering minimizes the actions needed by each student. It involves the same steps as SSO Only, with the additional need for your school/district IT team to set up the secure transfer of student roster files to QuaverEd. Teachers do not need to create their own Quaver Classes when using this method; the Rostering Integration does that for them!

Rostering means that your school/district IT sends secure student data to QuaverEd. QuaverEd receives the student rosters, which are then organized by Class in the Student Admin area of your licensed QuaverEd teacher account. Rosters will appear once the teacher syncs the SSO application with their Quaver account. 

QuaverEd integrates with several rostering methods: OneRoster CSVs delivered via sFTP (1.0 or 1.1), ClassLink API, Google Classroom API, Infinite Campus API, Clever Secure Sync.

To set up a Rostering Integration with QuaverEd, please have your school/district IT contact Implementation@QuaverEd.com. For troubleshooting help after your district roster integration has taken place, please reach out to your school/district IT.

 

Method Basic Steps to Create Choose this method if: Student Login Procedure
Single Sign On (SSO) Only
  • The teacher creates classes in Student Admin and generates Class Codes.
  • The student creates an account with the District SSO application.
  • The student enters the Class Code provided by the teacher to enroll in the Class.
  • Your district uses an SSO portal or Learning Management System (LMS) such as Clever, Canvas, Classlink, Schoology, etc.
    • Log into the Districts SSO application.
    • Select the Quaver icon or link
    • The student will be asked, “Have you ever visited QuaverEd.com?”
      Select NO to create an account. Choose YES if the student has a previously created Quaver account, and enter the credentials.
    • Upon first login, the student will be asked to enter the Class Code provided by the teacher

Google Classroom: The student goes to QuaverEd.com/log-in and selects “Sign in with Google”.

Single Sign On (SSO) w/Rostering
  • ​​The teacher contacts the school/district IT to reach Quaver Integrations at
    Implementation@QuaverEd.com.
  • The district IT will set up classes that can be viewed in Student Admin, after the teacher links
    their QuaverEd account to the school/district SSO application.
  • Your district is currently rostering with other third party applications.
  • You want minimal steps for your students during account creation.
  • You prefer for your district IT to handle student data.
    • Log into District SSO application.
    • Select the Quaver icon or link.
    • The student will be asked, “Have you ever visited QuaverEd.com?”
      Select NO to create an account. Choose YES if the student has a previously
      created Quaver account, and enter the credentials.

Google Classroom: The student goes to QuaverEd.com/log-in, selects “Sign in with Google,” and then completes the last step.

If I do not have SSO or Rostering at my school, how can I create student accounts?

Quaver student accounts can be created in five different ways, three of which are described here. The other two ways are outlined in the answer to the question immediately above this one.

These three unique methods require action from both the teacher and all students, but not from a school/district IT team. We recommended these methods only if students are old enough to create and remember the login credentials for their unique Quaver student account.

 

Method Basic Steps to Create Choose this method if: Student Login Procedure
Student Self-Enrollment
  • The teacher creates classes in Student Admin and generates Class Codes.
  • Each student creates an account at
    www.QuaverEd.com/sign-up
  • Each student enters the Class Code provided by the teacher to enroll their new account in the Class.
  • Students are old enough to create accounts and remember their logins.
  • The teacher plans to manually enter student names, enable student-led name entry, or is not concerned with seeing student names.
  • The district does not have Google accounts or use an SSO platform.
  • Visit QuaverEd.com.
  • Click Log In.
  • Enter the credentials the Student created.
  • Arrive on the Student Dashboard.
Auto-Generated Accounts
  • The teacher creates classes in Student Admin and generates Class Codes.
  • Go to Student Admin and select Student Accounts.
  • Click the +Add Student Accounts button, and then click Auto-Generate Student Accounts.
  • Enter the number of student accounts you’d like to create, and then click Save.
  • Distribute the new credentials to students. The Class Code is the temporary password for each student upon initial login.
  • The students are old enough to remember their logins.
  • The teacher plans to manually enter student names, enable student-led name entry, and is not concerned with seeing student names.
  • The district does not have Google accounts or use an SSO platform.
  • Visit QuaverEd.com.
  • Click Log In.
  • Enter the credentials the Teacher created.
  • Students will be prompted to create a new, permanent account password.
Student Import via Spreadsheet
  • The teacher creates classes in Student Admin and generates Class Codes.
  • Go to Student Admin and select Student Accounts.
  • Click the +AddStudent Accounts button, and then click Student Importer.
  • The teacher completes the template spreadsheet with the student info and Class Codes.
  • The students are old enough to create accounts and remember their logins.
  • The teacher is interested in data like student ID and name for all students.
  • The district does not have Google accounts or use an SSO platform.
  • The teacher or IT team can create a spreadsheet of student information.
  • Visit QuaverEd.com.
  • Click Log In.
  • Enter the credentials the Teacher created.
  • Arrive on the Student Dashboard.
I’ve given my student an Assignment, but their Assignments icon is grayed out (inactive).

If you are able to confirm that an active Assignment has been given to a Quaver Class, an inactive Assignments icon would indicate that the student is not logging into the correct account.

The first step would be to confirm that your student is enrolled in the correct Quaver Class. Verify that the student is listed in Student Admin > Student Accounts.

The second step would be to double-check that the student is logging in to the correct Username account (or SSO account) with the correct password. 

If the student logs in through SSO and is unable to view Assignments you gave their Class, please reach out to your school district IT team to ensure they have correctly linked the student’s Quaver and SSO accounts.

What are QuaverNotes? Where can my students see their account’s QuaverNotes balance?

Each QuaverMusic account (for students and teachers) has a unique Avatar character that can be customized with clothing, instruments, and other features. QuaverNotes are the virtual currency that user accounts may accrue and spend to customize their Avatar.

 A student may view their account’s QuaverNotes balance by following these steps:

  • Login and navigate to the Student Dashboard.
  • Click the Avatar character.
  • Peruse the clothing, accessories, and other custom feature options.
  • Select an item for purchase, and your QuaverNotes balance will appear at checkout!

At this time, it is not possible for a user account (teacher or student) to view the QuaverNotes balance of another user account (teacher or student).

Avatars and QuaverNotes are available only to QuaverMusic teacher accounts, QuaverMusic student accounts, and QuaverSEL student accounts.

 

What is QuaverEd's Privacy Policy?

As a digital education platform and service provider, QuaverEd interacts with a variety of sensitive data. Our Privacy Policy describes how QuaverEd collects, utilizes, stores, transfers, and destroys sensitive data securely. 

QuaverEd has a robust data security program in place to ensure the protection of the data we handle and to comply with all legal regulations, including FERPA and COPPA. We have a comprehensive data security manual detailing procedures for data collection, use, storage, transfer, destruction, and security incident response. All QuaverEd employees with access to sensitive data undergo criminal background checks, attend annual data security training, and sign confidentiality agreements. 

Any questions regarding QuaverEd’s data security practices can be directed to privacydirector@QuaverEd.com.

Student Account Issues

I would like to reset my student's password.

There are two methods to reset the password for your student’s account.

  1. You or your student may visit the Reset Your Password page and enter the Student Account Username. If an email address was specified upon account creation, a password reset email will be sent with next steps for secure password reset. The password set here will be the permanent account password moving forward.

  2. A Quaver teacher may visit Student Admin > Student Accounts > right-click a student > click Edit Student to see a purple button to Reset Student Password. The password set here will be a temporary account password. Immediately upon the next login, the student will be prompted to create a new, permanent account password.
Can my students use Quaver accounts with SSO? How can Rostering help streamline student account
creation?

Quaver student accounts can be created in five different ways, two of which are described here. The other three ways are outlined in the answer to the question immediately below this one. The methods outlined here require action from the teacher, the school/district IT team, and minimal action from students.

Single Sign-On (SSO Only) allows users to access their Quaver account using secure third-party applications, such as Clever, Canvas, ClassLink, Schoology, Google Classroom, and more. Many schools use SSO applications to streamline the student login process. Quaver is compatible with all major third-party SSO applications.

Single Sign-On (SSO) with Rostering minimizes the actions needed by each student. It involves the same steps as SSO Only, with the additional need for your school/district IT team to set up the secure transfer of student roster files to QuaverEd. Teachers do not need to create their own Quaver Classes when using this method; the Rostering Integration does that for them!

Rostering means that your school/district IT sends secure student data to QuaverEd. QuaverEd receives the student rosters, which are then organized by Class in the Student Admin area of your licensed QuaverEd teacher account. Rosters will appear once the teacher syncs the SSO application with their Quaver account. 

QuaverEd integrates with several rostering methods: OneRoster CSVs delivered via sFTP (1.0 or 1.1), ClassLink API, Google Classroom API, Infinite Campus API, Clever Secure Sync.

To set up a Rostering Integration with QuaverEd, please have your school/district IT contact Implementation@QuaverEd.com. For troubleshooting help after your district roster integration has taken place, please reach out to your school/district IT.

 

Method Basic Steps to Create Choose this method if: Student Login Procedure
Single Sign On (SSO) Only
  • The teacher creates classes in Student Admin and generates Class Codes.
  • The student creates an account with the District SSO application.
  • The student enters the Class Code provided by the teacher to enroll in the Class.
  • Your district uses an SSO portal or Learning Management System (LMS) such as Clever, Canvas, Classlink, Schoology, etc.
    • Log into the Districts SSO application.
    • Select the Quaver icon or link
    • The student will be asked, “Have you ever visited QuaverEd.com?”
      Select NO to create an account. Choose YES if the student has a previously created Quaver account, and enter the credentials.
    • Upon first login, the student will be asked to enter the Class Code provided by the teacher

Google Classroom: The student goes to QuaverEd.com/log-in and selects “Sign in with Google”.

Single Sign On (SSO) w/Rostering
  • ​​The teacher contacts the school/district IT to reach Quaver Integrations at
    Implementation@QuaverEd.com.
  • The district IT will set up classes that can be viewed in Student Admin, after the teacher links
    their QuaverEd account to the school/district SSO application.
  • Your district is currently rostering with other third party applications.
  • You want minimal steps for your students during account creation.
  • You prefer for your district IT to handle student data.
    • Log into District SSO application.
    • Select the Quaver icon or link.
    • The student will be asked, “Have you ever visited QuaverEd.com?”
      Select NO to create an account. Choose YES if the student has a previously
      created Quaver account, and enter the credentials.

Google Classroom: The student goes to QuaverEd.com/log-in, selects “Sign in with Google,” and then completes the last step.

If I do not have SSO or Rostering at my school, how can I create student accounts?

Quaver student accounts can be created in five different ways, three of which are described here. The other two ways are outlined in the answer to the question immediately above this one.

These three unique methods require action from both the teacher and all students, but not from a school/district IT team. We recommended these methods only if students are old enough to create and remember the login credentials for their unique Quaver student account.

 

Method Basic Steps to Create Choose this method if: Student Login Procedure
Student Self-Enrollment
  • The teacher creates classes in Student Admin and generates Class Codes.
  • Each student creates an account at
    www.QuaverEd.com/sign-up
  • Each student enters the Class Code provided by the teacher to enroll their new account in the Class.
  • Students are old enough to create accounts and remember their logins.
  • The teacher plans to manually enter student names, enable student-led name entry, or is not concerned with seeing student names.
  • The district does not have Google accounts or use an SSO platform.
  • Visit QuaverEd.com.
  • Click Log In.
  • Enter the credentials the Student created.
  • Arrive on the Student Dashboard.
Auto-Generated Accounts
  • The teacher creates classes in Student Admin and generates Class Codes.
  • Go to Student Admin and select Student Accounts.
  • Click the +Add Student Accounts button, and then click Auto-Generate Student Accounts.
  • Enter the number of student accounts you’d like to create, and then click Save.
  • Distribute the new credentials to students. The Class Code is the temporary password for each student upon initial login.
  • The students are old enough to remember their logins.
  • The teacher plans to manually enter student names, enable student-led name entry, and is not concerned with seeing student names.
  • The district does not have Google accounts or use an SSO platform.
  • Visit QuaverEd.com.
  • Click Log In.
  • Enter the credentials the Teacher created.
  • Students will be prompted to create a new, permanent account password.
Student Import via Spreadsheet
  • The teacher creates classes in Student Admin and generates Class Codes.
  • Go to Student Admin and select Student Accounts.
  • Click the +AddStudent Accounts button, and then click Student Importer.
  • The teacher completes the template spreadsheet with the student info and Class Codes.
  • The students are old enough to create accounts and remember their logins.
  • The teacher is interested in data like student ID and name for all students.
  • The district does not have Google accounts or use an SSO platform.
  • The teacher or IT team can create a spreadsheet of student information.
  • Visit QuaverEd.com.
  • Click Log In.
  • Enter the credentials the Teacher created.
  • Arrive on the Student Dashboard.
I’ve given my student an Assignment, but their Assignments icon is grayed out (inactive).

If you are able to confirm that an active Assignment has been given to a Quaver Class, an inactive Assignments icon would indicate that the student is not logging into the correct account.

The first step would be to confirm that your student is enrolled in the correct Quaver Class. Verify that the student is listed in Student Admin > Student Accounts.

The second step would be to double-check that the student is logging in to the correct Username account (or SSO account) with the correct password. 

If the student logs in through SSO and is unable to view Assignments you gave their Class, please reach out to your school district IT team to ensure they have correctly linked the student’s Quaver and SSO accounts.

What are QuaverNotes? Where can my students see their account’s QuaverNotes balance?

Each QuaverMusic account (for students and teachers) has a unique Avatar character that can be customized with clothing, instruments, and other features. QuaverNotes are the virtual currency that user accounts may accrue and spend to customize their Avatar.

 A student may view their account’s QuaverNotes balance by following these steps:

  • Login and navigate to the Student Dashboard.
  • Click the Avatar character.
  • Peruse the clothing, accessories, and other custom feature options.
  • Select an item for purchase, and your QuaverNotes balance will appear at checkout!

At this time, it is not possible for a user account (teacher or student) to view the QuaverNotes balance of another user account (teacher or student).

Avatars and QuaverNotes are available only to QuaverMusic teacher accounts, QuaverMusic student accounts, and QuaverSEL student accounts.

 

What is QuaverEd's Privacy Policy?

As a digital education platform and service provider, QuaverEd interacts with a variety of sensitive data. Our Privacy Policy describes how QuaverEd collects, utilizes, stores, transfers, and destroys sensitive data securely. 

QuaverEd has a robust data security program in place to ensure the protection of the data we handle and to comply with all legal regulations, including FERPA and COPPA. We have a comprehensive data security manual detailing procedures for data collection, use, storage, transfer, destruction, and security incident response. All QuaverEd employees with access to sensitive data undergo criminal background checks, attend annual data security training, and sign confidentiality agreements. 

Any questions regarding QuaverEd’s data security practices can be directed to privacydirector@QuaverEd.com.

Teacher Account Issues

I would like to reset my password.

Visit this page to reset your password. Enter your Username. If an email address was specified upon account creation, a password reset email will be sent.

 

When does my current Quaver license expire?

Log in to the Teacher Dashboard, open the Help menu, and select Preferences to see all your relevant Account Info.

For renewal quote information, please reach out to your Quaver Director of Sales. Visit this page to Find Your Quaver Rep.

 

What is SSO, and how can I use it with my Quaver account?

Single Sign-On (SSO) allows users to log into Quaver through another platform or district portal, such as Clever, ClassLink, Schoology, or Google. Consult your district IT to determine if an SSO Integration is possible or exists, or contact Implementation@QuaverEd.com for help to set one up.

For more information on SSO and Rostering, visit this link.

 

Do you offer other products for my classroom?

QuaverEd offers a family of four products:

At QuaverEd, our mission is to equip educators to engage today’s students in academic, social, and emotional learning. We have created thousands of curriculum resources for teachers to reach their students with the knowledge, mindsets, and skills they need to be successful citizens—in and out of the classroom.

Try any of the QuaverEd curriculum FREE for 30 Days!

To learn how Quaver can help increase the student impact in your school, reach out to your Quaver Director of Sales. Visit this page to Find Your Quaver Rep.

 

How can a substitute teacher use Quaver while I’m out?

There are two methods to provide Quaver access to your substitute teacher:

  1.  You can change your password and provide the substitute teacher with your login information. Visit this page to reset your password and provide the account credentials to your substitute. Upon your return, reset your password.
  2.  Create a Student Account and use Quaver’s Assignments tools to allow access to your desired lessons.

 

What are QuaverNotes? Where can I see my account’s QuaverNote balance?

Each QuaverMusic account (for students and teachers) has a unique Avatar character that can be customized with clothing, instruments, and other features. QuaverNotes are the virtual currency that user accounts may accrue and spend to customize their Avatar.

To view your account’s QuaverNotes balance, follow these steps:

  • Login and navigate to Quaver Street.
  • Click your Avatar character.
  • Peruse the clothing, accessories, and other custom feature options.
  • Select an item for purchase, and your QuaverNotes balance will appear at checkout!

At this time, Avatars and QuaverNotes are available only to QuaverMusic teacher accounts, QuaverMusic student accounts, and QuaverSEL student accounts.

 

How can teachers view district colleagues' shared lessons in the Resource Manager?

To find shared content in the Resource Manager:

  • Teachers on your district license can search in their own account for your name or the lesson/assignment title.

  • They can also browse all shared resources from the Resource Sets > Custom Resources (left panel).

To use shared content:

  • Teachers can drag and drop shared lessons/assignments into their own folder structure, creating a copy they can further customize and use.

If shared lessons do not appear:

  • Verify that you and/or your district colleagues have followed the correct steps to share a custom lesson or assignment.

If shared materials still do not appear:

 

I made Custom Lessons and Assignments in my account. Do I need to SAVE them year to year?

All custom content will remain in your Quaver account from school year to school year. As long as you do not delete your custom items, they will be there in your Resource Manager!

We encourage teachers to devise a Resource Folder structure and label system that organizes older materials and sets things up for the coming year. Check out our QuaverPD videos for advice on organizing folders in the Resource Manager.

Many teachers organize and label their folders by grade level, grading period, unit topic, month, season, etc. Folders can be clicked, dragged, and dropped as you wish.

 

What is QuaverEd's Privacy Policy?

As a digital education platform and service provider, QuaverEd interacts with a variety of sensitive data. Our Privacy Policy describes how QuaverEd collects, utilizes, stores, transfers, and destroys sensitive data securely. 

QuaverEd has a robust data security program in place to ensure the protection of the data we handle and to comply with all legal regulations, including FERPA and COPPA. We have a comprehensive data security manual detailing procedures for data collection, use, storage, transfer, destruction, and security incident response. All QuaverEd employees with access to sensitive data undergo criminal background checks, attend annual data security training, and sign confidentiality agreements. 

Any questions regarding QuaverEd’s data security practices can be directed to privacydirector@QuaverEd.com.

 

I’m ready to use Quaver! What are the Terms of Use?

Welcome to the Quaver family! We’re excited to be a part of your Seriously Fun educational journey! We encourage you to read the Terms and Conditions carefully. Please create a QuaverEd account or otherwise use the QuaverEd resources only if you agree to be legally bound by all terms and conditions herein. Your acceptance of these Terms and Conditions creates a legally binding contract between you and QuaverEd.