Student Account Issues

I would like to reset my student’s password.

There are two methods to reset the password for your student’s account.

  1. You or your student may visit the Reset Your Password page and enter the Student Account Username. If an email address was specified upon account creation, a password reset email will be sent with next steps for secure password reset. The password set here will be the permanent account password moving forward.

  2. A Quaver teacher may visit Student Admin > Student Accounts > right-click a student > click Edit Student to see a purple button to Reset Student Password. The password set here will be a temporary account password. Immediately upon the next login, the student will be prompted to create a new, permanent account password.
Can my students use Quaver accounts with SSO? How can Rostering help streamline student account
creation?

Quaver student accounts can be created in five different ways, two of which are described here. The other three ways are outlined in the answer to the question immediately below this one. The methods outlined here require action from the teacher, the school/district IT team, and minimal action from students.

Single Sign-On (SSO Only) allows users to access their Quaver account using secure third-party applications, such as Clever, Canvas, ClassLink, Schoology, Google Classroom, and more. Many schools use SSO applications to streamline the student login process. Quaver is compatible with all major third-party SSO applications.

Single Sign-On (SSO) with Rostering minimizes the actions needed by each student. It involves the same steps as SSO Only, with the additional need for your school/district IT team to set up the secure transfer of student roster files to QuaverEd. Teachers do not need to create their own Quaver Classes when using this method; the Rostering Integration does that for them!

Rostering means that your school/district IT sends secure student data to QuaverEd. QuaverEd receives the student rosters, which are then organized by Class in the Student Admin area of your licensed QuaverEd teacher account. Rosters will appear once the teacher syncs the SSO application with their Quaver account. 

QuaverEd integrates with several rostering methods: OneRoster CSVs delivered via sFTP (1.0 or 1.1), ClassLink API, Google Classroom API, Infinite Campus API, Clever Secure Sync.

To set up a Rostering Integration with QuaverEd, please have your school/district IT contact Implementation@QuaverEd.com. For troubleshooting help after your district roster integration has taken place, please reach out to your school/district IT.

 

Method Basic Steps to Create Choose this method if: Student Login Procedure
Single Sign On (SSO) Only
  • The teacher creates classes in Student Admin and generates Class Codes.
  • The student creates an account with the District SSO application.
  • The student enters the Class Code provided by the teacher to enroll in the Class.
  • Your district uses an SSO portal or Learning Management System (LMS) such as Clever, Canvas, Classlink, Schoology, etc.
    • Log into the Districts SSO application.
    • Select the Quaver icon or link
    • The student will be asked, “Have you ever visited QuaverEd.com?”
      Select NO to create an account. Choose YES if the student has a previously created Quaver account, and enter the credentials.
    • Upon first login, the student will be asked to enter the Class Code provided by the teacher

Google Classroom: The student goes to QuaverEd.com/log-in and selects “Sign in with Google”.

Single Sign On (SSO) w/Rostering
  • ​​The teacher contacts the school/district IT to reach Quaver Integrations at
    Implementation@QuaverEd.com.
  • The district IT will set up classes that can be viewed in Student Admin, after the teacher links
    their QuaverEd account to the school/district SSO application.
  • Your district is currently rostering with other third party applications.
  • You want minimal steps for your students during account creation.
  • You prefer for your district IT to handle student data.
    • Log into District SSO application.
    • Select the Quaver icon or link.
    • The student will be asked, “Have you ever visited QuaverEd.com?”
      Select NO to create an account. Choose YES if the student has a previously
      created Quaver account, and enter the credentials.

Google Classroom: The student goes to QuaverEd.com/log-in, selects “Sign in with Google,” and then completes the last step.

If I do not have SSO or Rostering at my school, how can I create student accounts?

Quaver student accounts can be created in five different ways, three of which are described here. The other two ways are outlined in the answer to the question immediately above this one.

These three unique methods require action from both the teacher and all students, but not from a school/district IT team. We recommended these methods only if students are old enough to create and remember the login credentials for their unique Quaver student account.

 

Method Basic Steps to Create Choose this method if: Student Login Procedure
Student Self-Enrollment
  • The teacher creates classes in Student Admin and generates Class Codes.
  • Each student creates an account at
    www.QuaverEd.com/sign-up
  • Each student enters the Class Code provided by the teacher to enroll their new account in the Class.
  • Students are old enough to create accounts and remember their logins.
  • The teacher plans to manually enter student names, enable student-led name entry, or is not concerned with seeing student names.
  • The district does not have Google accounts or use an SSO platform.
  • Visit QuaverEd.com.
  • Click Log In.
  • Enter the credentials the Student created.
  • Arrive on the Student Dashboard.
Auto-Generated Accounts
  • The teacher creates classes in Student Admin and generates Class Codes.
  • Go to Student Admin and select Student Accounts.
  • Click the +Add Student Accounts button, and then click Auto-Generate Student Accounts.
  • Enter the number of student accounts you’d like to create, and then click Save.
  • Distribute the new credentials to students. The Class Code is the temporary password for each student upon initial login.
  • The students are old enough to remember their logins.
  • The teacher plans to manually enter student names, enable student-led name entry, and is not concerned with seeing student names.
  • The district does not have Google accounts or use an SSO platform.
  • Visit QuaverEd.com.
  • Click Log In.
  • Enter the credentials the Teacher created.
  • Students will be prompted to create a new, permanent account password.
Student Import via Spreadsheet
  • The teacher creates classes in Student Admin and generates Class Codes.
  • Go to Student Admin and select Student Accounts.
  • Click the +AddStudent Accounts button, and then click Student Importer.
  • The teacher completes the template spreadsheet with the student info and Class Codes.
  • The students are old enough to create accounts and remember their logins.
  • The teacher is interested in data like student ID and name for all students.
  • The district does not have Google accounts or use an SSO platform.
  • The teacher or IT team can create a spreadsheet of student information.
  • Visit QuaverEd.com.
  • Click Log In.
  • Enter the credentials the Teacher created.
  • Arrive on the Student Dashboard.
I’ve given my student an Assignment, but their Assignments icon is grayed out (inactive).

If you are able to confirm that an active Assignment has been given to a Quaver Class, an inactive Assignments icon would indicate that the student is not logging into the correct account.

The first step would be to confirm that your student is enrolled in the correct Quaver Class. Verify that the student is listed in Student Admin > Student Accounts.

The second step would be to double-check that the student is logging in to the correct Username account (or SSO account) with the correct password. 

If the student logs in through SSO and is unable to view Assignments you gave their Class, please reach out to your school district IT team to ensure they have correctly linked the student’s Quaver and SSO accounts.

What are QuaverNotes? Where can my students see their account’s QuaverNotes balance?

Each QuaverMusic account (for students and teachers) has a unique Avatar character that can be customized with clothing, instruments, and other features. QuaverNotes are the virtual currency that user accounts may accrue and spend to customize their Avatar.

 A student may view their account’s QuaverNotes balance by following these steps:

  • Login and navigate to the Student Dashboard.
  • Click the Avatar character.
  • Peruse the clothing, accessories, and other custom feature options.
  • Select an item for purchase, and your QuaverNotes balance will appear at checkout!

At this time, it is not possible for a user account (teacher or student) to view the QuaverNotes balance of another user account (teacher or student).

Avatars and QuaverNotes are available only to QuaverMusic teacher accounts, QuaverMusic student accounts, and QuaverSEL student accounts.

 

What is QuaverEd’s Privacy Policy?

As a digital education platform and service provider, QuaverEd interacts with a variety of sensitive data. Our Privacy Policy describes how QuaverEd collects, utilizes, stores, transfers, and destroys sensitive data securely. 

QuaverEd has a robust data security program in place to ensure the protection of the data we handle and to comply with all legal regulations, including FERPA and COPPA. We have a comprehensive data security manual detailing procedures for data collection, use, storage, transfer, destruction, and security incident response. All QuaverEd employees with access to sensitive data undergo criminal background checks, attend annual data security training, and sign confidentiality agreements. 

Any questions regarding QuaverEd’s data security practices can be directed to privacydirector@QuaverEd.com.